[SOLVED] 10.17 Install not working

rfwilliams777
Posts: 1265
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

[SOLVED] 10.17 Install not working

Postby rfwilliams777 » Thu Jul 12, 2018 2:33 am

It gets to "installing resources and libraries" and after 15 minutes it was still there. I look at the Task Manager and nothing is happening. I was able to reboot the server and go back to 10.16.
Robert Williams, Owner
www.WWSHosting.net
#1 in MailEnable Business-Class Email Hosting - Switch to Williams Web Solutions and get your first 2 months FREE!
We can be hired to help you with your Mail Enable server, too!

bitechbobbrenner
Posts: 27
Joined: Tue Jan 20, 2015 4:57 pm

Re: 10.17 Install not working

Postby bitechbobbrenner » Thu Jul 12, 2018 10:29 am

With two attempts from 10.16 we experienced the same both times.

Admin
Site Admin
Posts: 794
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: 10.17 Install not working

Postby Admin » Sat Jul 14, 2018 1:47 am

Hi,

If you are getting the installer pausing, it may be that the installer cannot close/stop the application pools under IIS (which is needs to do in order to replace the files). You can confirm this by checking the MEInstall.log file in the Mail Enable\bin directory. It will have the line below as the last line:

7/13/2018 10:27:40 AM Command Line Arguments: "C:\PROGRA~2\MAILEN~1\bin\MEINST~1.EXE" [Password] STOP

This line indicates it is trying to stop[ the application pools. To fix, check task manager and kill any process running under the IME_SYSTEM user account. If there is none, check whether IIS service is stopped. If it is set to "stopping" then this would likely cause the issue. You would be best to reboot and check that you can stop/start IIS properly. If you are in the middle of an install, killing the meinstaller.exe process should allow the installer to continue, but you may need to do this a couple of time when it gets stuck. After install, then reboot and use the meinstaller.exe from the MailEnable\bin directory to reset the webmail (the other core services are not affected by this issue, except for ActiveSync).

rfwilliams777
Posts: 1265
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: 10.17 Install not working

Postby rfwilliams777 » Sat Jul 14, 2018 5:49 pm

Still did not work. I stopped about every service on the server and it either was "Stopping" or stopped. Still the installer would get part way in the installation and not go continue.
Robert Williams, Owner
www.WWSHosting.net
#1 in MailEnable Business-Class Email Hosting - Switch to Williams Web Solutions and get your first 2 months FREE!
We can be hired to help you with your Mail Enable server, too!

bitechbobbrenner
Posts: 27
Joined: Tue Jan 20, 2015 4:57 pm

Re: 10.17 Install not working

Postby bitechbobbrenner » Sun Jul 15, 2018 9:43 pm

Ditto

response
Posts: 5
Joined: Wed Jun 12, 2013 2:45 pm

Re: 10.17 Install not working

Postby response » Thu Jul 19, 2018 9:41 am

After manually stopping the IIS service we we able to upgrade our installation to version 10.17.

MailEnable-Ian
Site Admin
Posts: 8721
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: 10.17 Install not working

Postby MailEnable-Ian » Thu Jul 19, 2018 11:35 pm

Hi,

We have been looking into this and the issue is related to a Microsoft update that causes problems when IIS worker processes need to be shutdown. Microsoft has released a new patch for this. Please see the following:

• https://support.microsoft.com/en-us/help/4345425/improvements-and-fixes-windows-server-2012 - Addresses an issue that occurs when an administrator tries to stop the World Wide Web Publishing Service (W3SVC). The W3SVC remains in a "stopping" state, but cannot fully stop or it cannot be restarted.
• https://forums.iis.net/t/1239061.aspx?IISRESET+results+in+W3SVC+stuck+in+stopping+status+after+July+2018+patches

Therefore, please run Windows Updates and update the server to address the issue and then run the MailEnable installer again.
Regards,

Ian Margarone
MailEnable Support

bitechbobbrenner
Posts: 27
Joined: Tue Jan 20, 2015 4:57 pm

Re: 10.17 Install not working

Postby bitechbobbrenner » Fri Jul 20, 2018 11:57 pm

Thank you Ian!! Installing KB4345425 did the trick.

Who is online

Users browsing this forum: Google [Bot] and 24 guests