Signature issue prevents webmail to send emails

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capvar
Posts: 2
Joined: Fri Jun 21, 2019 9:24 pm

Signature issue prevents webmail to send emails

Post by capvar » Tue Jun 25, 2019 1:24 am

We addressed a strange issue when he tried to send an email, send button became gray and nothing was send, no error message, no error log.
So we were troubleshooting a user who cannot send mail via webmail only (IMAP/SMTP were functioning perfectly) without a clue why this happening.
After many days of server restart, update, log searching etc he admitted that he changed his signature by copying and paste the signature of another user (same company so he changed the names and kept logo and company info as was).

Problem was identified to the way he used the company logo (image), if image is copied from another signature the problem may occur. The problem was solved by deleting the signature with the copied image and creating a new by drag-drop the same image from his computer.

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