ActiveSync Error Log Entries

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twun
Posts: 24
Joined: Tue Dec 16, 2014 6:42 pm

ActiveSync Error Log Entries

Post by twun » Fri Jul 20, 2018 1:41 pm

I am on version 10.17 but I have noticed these were also occuring on 10.16. I am getting 3 or 4 of these a day.

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An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/5/ROOT

Process ID: 11872

Exception: System.ArgumentOutOfRangeException

Message: Length cannot be less than zero.
Parameter name: length

StackTrace:    at System.String.Substring(Int32 startIndex, Int32 length)
   at MailEnable.Web.IIS.AsyncHttpRequest.ProcessResponse(HttpContext Context, AsyncHttpRequestState State)
   at MailEnable.Web.IIS.AsyncHttpRequest.CompleteAsyncResponse()
   at MailEnable.Web.IIS.AsyncHttpRequest.ProcessAsyncHttpRequest(Object _State_NotUsed)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
followed imediatly by another error

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Application: w3wp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentOutOfRangeException
   at System.String.Substring(Int32, Int32)
   at MailEnable.Web.IIS.AsyncHttpRequest.ProcessResponse(System.Web.HttpContext, MailEnable.Web.IIS.AsyncHttpRequestState)
   at MailEnable.Web.IIS.AsyncHttpRequest.CompleteAsyncResponse()
   at MailEnable.Web.IIS.AsyncHttpRequest.ProcessAsyncHttpRequest(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()

this then triggers a

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Application: w3wp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentOutOfRangeException
   at System.String.Substring(Int32, Int32)
   at MailEnable.Web.IIS.AsyncHttpRequest.ProcessResponse(System.Web.HttpContext, MailEnable.Web.IIS.AsyncHttpRequestState)
   at MailEnable.Web.IIS.AsyncHttpRequest.CompleteAsyncResponse()
   at MailEnable.Web.IIS.AsyncHttpRequest.ProcessAsyncHttpRequest(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
and the last entry is

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A process serving application pool 'MailEnableEASPool' suffered a fatal communication error with the Windows Process Activation Service. The process id was '11872'. The data field contains the error number.

MailEnable-Ian
Site Admin
Posts: 8981
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: ActiveSync Error Log Entries

Post by MailEnable-Ian » Sun Jul 22, 2018 11:50 pm

Hi,

Please download and update the server to version 10.18 from our beta page as it contains various EAS fixes that could cause the application pool to crash.

http://www.mailenable.com/beta/

This is a release candidate and will be officially available in the upcoming days/week.
Regards,

Ian Margarone
MailEnable Support

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